Bury Patients’ overall experience of their GP Practice is described as ‘Good’, according to the results of the latest National GP Patient Survey.
Of the almost 10,000 Bury patients sent a survey earlier this year, around a third responded, and of these, 85% described their overall experience of their GP Practice as ‘Fairly Good’ or ‘Very Good’ – which is better than the national average (83%) and will be a boost for Practice teams who have been working hard to provide care to patients right throughout the pandemic.
The National GP Patient Survey offers an important opportunity for patients to have their say about how well they feel their GP Practice is doing at providing services to patients. The survey covers a range of themes including GP services, making an appointment and overall experience.
The findings provide important insight into patients’ experiences, and in addition to feedback from local patient satisfaction surveys, helps Practices build on the high-quality care they provide.
In comparison to 2020, Bury’s Practices performed the same or better in the majority of areas, and Bury’s results were better than the national average in 8 out of the 9 areas.
- The vast majority (90%) said they found the receptionist at their Practice helpful.
- More than three quarters (77%) said it was easy to use the Practice website to look for information and access services.
- A similar number (75%) said when they tried to make an appointment, they were offered a choice.
- 73% said their overall experience of making an appointment was good.
- And, two thirds (66%) said it was easy to get through on the phone.
Although still better than the national average, three area where patients scored Bury slightly lower than in the previous year included:
- Whether they felt their health care professional recognised or understood any mental health needs they may have (87% said yes).
- Whether the patient felt they had enough support from local services or organisations to help them manage a condition (75% said yes).
- And, their last experience of NHS services when they wanted to see their GP but it was out of normal surgery hours (68% said this was good).
Dr. Jeff Schryer, local GP and NHS Bury CCG (Clinical Commissioning Group) Chair said:
“The National survey reflects a small sample of patients, but it’s really encouraging that the majority of patients who responded are generally positive about the services provided by their GP Practice here in Bury. The feedback will help us to both share good practice and to look at where we can improve services and patients’ experiences further.
“Our Practices have been there for patients right throughout the pandemic and continue to work hard to respond to all patient contacts quickly.
“New digital advances mean that most issues can be resolved without having to set foot in the Practice, thanks to consultations by telephone, video and secure message – which means many patients are consulted more quickly than in the past, and it’s convenient too.
“Of course for some appointments and health concerns a face to face appointment will be the only option and where this is necessary this will be arranged.
“On behalf of our GP Practices, I want to take this opportunity to thank our patients for their support and kindness during what continues to be a challenging and busy time in our health and care services.”
DATE: 12 July 2021