Patient safety and the quality of care for people using healthcare services in Bury is being celebrated today (Friday 17 September) on World Patient Safety Day.
Organisations that have developed new and improved services by listening to people’s experiences in Bury have shared their experiences.
Gorsey Clough Nursing Home
Nurses at Gorsey Clough Nursing Home in Tottington, which provides residential, nursing and specialist dementia care, put in place new measures, including:
An “open and honest care board” that shows to residents and their families on a wall display how many staff are on shift at any one time, who is in charge, and how many residents they are caring for. This is used to share information about safe staffing levels, which are affected by factors such as the level of an individual’s healthcare needs. This means staff can take action to maintain quality of care as people’s needs change.
Introducing a method of caring for residents and supporting relatives at the end of life. This method – which was developed by Salford Royal NHS Foundation Trust – enables all staff in whatever role to provide individualised end of life and bereavement care. The home has introduced a specific room for those at end of life and their relatives to help meet the needs and wishes of each individual and their loved ones.
Training and involving a wide range of staff in methods to avoid choking and to provide emergency resuscitation if it occurs. This includes training staff in using a device that can clear an obstruction, involving catering staff in meetings about patient safety and sharing information about special dietary requirements on an information board.
Northern Care Alliance
Staff who work across four hospitals run by the Northern Care Alliance have been working collaboratively at each site to reduce harm and improve safety.
In Bury staff are taking part in a year-long programme that is aimed reducing the numbers of seriously ill patients who have a heart attack.
Evidence shows that many such patients show changes in their physical health in the 24 hours before a heart attack. Teams are introducing changes to monitor patients more closely for these changes. The aim is that this programme will significantly reduce the number of heart attacks in such patients by April next year.
Other changes at Oldham, Rochdale and Salford are focused on reducing pressure ulcers, improving nutrition and hydration, and on improving outcomes for patients identified as being frail.
Bereavement and suicide prevention services
Members of Bury Suicide Prevention Group highlighted the impact of bereavement due to Covid-19 and the lack of local support available.
Bury Council allocated £20,000 from Covid funding to provide enhanced bereavement support services through local voluntary and community organisations.
Groups including The Big Fandango, Rammy Men, ADAB, Uplift Unite and Bury People First were able to provide support that is appropriate to their communities.
About World Patient Safety Day
World Patient Safety Day is promoted by the World Health Organization to enhance global understanding of patient safety, increase public engagement in health care safety, and promote global action to prevent and reduce avoidable harm in health care.
Catherine Jackson, Director of Nursing and Quality Improvement for NHS Bury Clinical Commissioning Group, said: “World Patient Safety Day is a chance for us to focus on the way everyone who works in healthcare can improve the quality of care they give to patients.
“In Bury we learn from each other in the ways we can improve safety and the quality of care. We do this by agreeing consistently high standards of care and implementing new ways of doing things when they are shown to improve quality.
“It’s also very much about listening to the experiences of both patients and their families to improve what we do.
“We do this by welcoming feedback, learning from complaints and learning from the experience of our colleagues, whether we are in a hospital, nursing home, or providing care in the home.”
Craig Priestley, manager of Gorsey Clough Nursing Home, added: “Our residents have quite complex care needs and for us quality assurance and patient safety is about improving their quality of life as much as possible.
“We implement evidence-based measures as a team and they help to create positive experiences and positive outcomes for our residents.”
Date: 17th September 2021
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